Shipping policy

*U.S. Orders Only

Last updated: May 21, 2026

1. Scope

eunha ships within the United States only (all 50 states and U.S. territories).
No international shipping is offered at this time.

2. Carrier & Methods

All orders are shipped via cheapest carrier our standard delivery method.
Expedited shipping options may become available in the future, and this policy will be updated accordingly.

3. Rates & Free Shipping Threshold

Free Ground Shipping on orders $45 or more (subtotal, excluding taxes).
Orders under $45 ship at a variable rate based on weight and dimensional size; the average shipping cost ranges from $6 to $10.
Alaska & Hawaii: Additional fees may apply.
U.S. territories (e.g., Guam, Puerto Rico, U.S. Virgin Islands): Shipping is available, and surcharges may apply depending on destination and parcel characteristics.

4. Order Processing & Transit Times

Processing Time: 1–3 business days (Monday–Friday; U.S. federal holidays excluded).
Transit Time: Typically 5–7 business days from the shipment date; actual delivery times vary by destination and carrier volume.
Orders placed on weekends or U.S. federal holidays are processed on the next business day.

5. Tracking & Order Status

Tracking Number: Sent by email automatically once your order ships (feature coming soon).
Account Status Page: Order status and tracking will be viewable when signed in (feature coming soon).
After the shipment leaves our warehouse, it is in FedEx custody.
For tracking, delivery, or delay issues, please contact FedEx Customer Support. We are happy to assist with coordination as needed.

6. Shipping Restrictions

PO Boxes / APO / FPO: Not supported by FedEx Ground—please provide a valid street address.
U.S. Territories: Shippable with possible surcharges (see Section 3).
We do not ship to international addresses.

7. Business Days & Holidays

Orders are processed and shipped Monday–Friday, excluding U.S. federal holidays.

8. Delays & Exceptional Circumstances

During sale periods, inventory constraints, severe weather, or carrier network disruptions, processing and transit times may be extended.
We will make reasonable efforts to notify customers of material delays and to ship orders as quickly as possible.

9. Damaged, Missing, or Incorrect Items

Report within 14 days of delivery to contact@eunhaco.com

Include: Order number, full name, contact information, request type (exchange or refund), reason for the request; attach photos/videos of the outer box, product condition, and the specific issue.

Defective: If at least 80% of contents remain and the defect is verified, we will provide a free replacement or refund.
Wrong Item Received: Must be unopened for a free exchange/refund. If opened, it will be handled under the change-of-mind policy and is not eligible.
Carrier-Related Loss/Damage: We will coordinate with FedEx for an investigation. If FedEx confirms loss or damage in transit, we will proceed with a replacement or refund.

Return Address:

1502 Crocker Ave, Hayward, CA 94544

10. Customer Support

Email: contact@eunhaco.com
For faster assistance, please include your order number.